Live Support: Hand Conversations to a Human

Live Support in ChatLike is the human ops layer: the ChatLike AI handoff queue, then assignment and reply in Live Chat / Inbox. Goal: a clear owner, a fast reply, then close or resume AI without orphaning the customer.

Before you start

1. Connect channels and enable bot connection.
2. In ChatLike AI preferences, review the Human Support card.
3. Define coverage shifts and tags: new, complaint, shipping, resolved.

1) AI Live Support queue

Path: ChatLike AI → Live Support. Empty-state (“AI is handling all conversations”) is normal outside peak.

2) Human handoff settings

1. Enable transfer to a human agent.
2. Optionally stop AI when an agent replies manually.
3. After resolution, use Resume bot when safe.

3) Assign and reply in Live Chat

1. Open Facebook Live Chat (or channel inbox).
2. Assign an agent, add labels, save changes.
3. Reply as agent; resume bot when the human need is done.

Tips

• First-reply minutes, not hours.
• Tag close reasons.
• Do not ignore the AI queue.

Related: AI Live Support · Inbox · Team handoff.

Next step

Try ChatLike via sign up or compare plans.